Refund policy

If you're not happy with our products, we will refund you immediately. We treat customer service very seriously. Our guarantee is complete customer satisfaction...or a refund immediately (no return needed). Please contact us within 14 days of purchase to ensure that we'll be able to issue a refund. One return per 60 days will be permitted. We can NOT accept open packages for return/refund. The package must have its original seal in tact in order to qualify for a refund.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at customerservice@geneproprotein.com at any time if you are unhappy with your order. We do require this request to be in writing in order to be processed and a return shipping label generated and refund initiated. 

Subscription Service:  In order to qualify for the significant discount we give to our subscribers, there is a mandatory 3 month obligation for our subscription service. You can modify the frequency of the delivery by contacting Ariel at ariel@geneproprotein.com. You may cancel at anytime after the third order has been received. Unfortunately, we can not accept returns on subscription service orders.

WHOLESALE ACCOUNTS: This policy supersedes any previous policy or any policy in any contract as industry and government policies are always subject to change. Based on the delicate nature of Genepro and the fact that is a doctor recommended product, we keep a very tight control of the chain of custody. With that being said, we do not accept returns, exchanges or offer refunds on any wholesale product sold. Once a purchase order has been received and your order has been put into the system, there are no refunds or cancellations. THERE ARE NO REFUNDS ON WHOLESALE ORDERS. With the current state of the industry, specifically in regards to the global protein shortages, there are no guarantees that any Amazon vendor will be able to list these products on the Amazon platform. We do guarantee that we will register your sellers account with Brand Registry and Amazon Transparency as well as order your Transparency serial numbers and labels. Amazon reserves the right to allow or disallow any reseller on their platform. If you are new to the protein industry and your seller account has no experience in this category, Amazon may restrict or decline your ability to sell within his category. For more information about the Global Protein Shortages and how these have effected the ability to sell on Amazon, please visit this blog posting which has some great information and insight. GLOBAL PROTEIN SHORTAGE. If you have any doubts about your ability to sell in this category, we request that you do not order.  SUPPLY CHAIN ISSUES: With the current state of the industry in regards to the global protein shortages, we reserve the right to delay shipping based on shipping/driver shortages and/or supply chain shortages including but not limited to packaging, scoops, raw protein powders or labor shortages. In the event of an out of stock item we can offer an exchange for a "in stock" product at the discretion of Genepro management.

Genepro Protein Vendor Compliance Policy

In order to uphold the integrity of our supply chain and ensure full compliance with Genepro Protein’s corporate standards, the following policy shall be enacted regarding vendors found to be in violation of any Genepro policy:

1.       Order Suspension:

2.       In the event that any vendor is determined to be in violation of any Genepro Protein policy, Genepro reserves the right to immediately suspend acceptance of new orders from that vendor. Additionally, Genepro may halt shipment of any current orders in the pipeline until all identified violations have been satisfactorily corrected.

3.       Correction and Removal:

4.       If the vendor fails to correct the breaches in policy within the timeframe specified by Genepro Protein, the vendor may be removed from the authorized vendors list. Upon removal, any outstanding inventory associated with unshipped orders will be re-purposed to other authorized vendors at Genepro’s discretion.

5.       Financial Consequences:

6.       The amount originally paid by the vendor for any unshipped orders that are re-purposed shall be applied as a credit towards the breach of contract fine. The breach of contract fine is set at $100,000.00. The vendor will be responsible for settling any remaining balance of the fine after the credit has been applied.

Individual customer claims must be submitted within 15 calendar days from the delivery date. For items that the carrier marks as lost or damaged in transit or return to sender, claims must be submitted within 20 calendar days from the shipment confirmation date. A replacement item or refund will be provided if an item is damaged or defective, incorrect item or quantity, expired, lost in transit, or return to sender."